Release Date: December 15, 2022
Release Number: 23-068
Sundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and Thermal Burn Hazards
Recall Summary
Name of Product: Jacuzzi® Hot Tubs and Sundance® Spas
Hazard: The temperature sensor can relay incorrect water temperatures, causing the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.
Remedy: Repair
Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance Spas dealer at www.sundancespas.com/en-us/find-a-dealer/ for Sundance Spas brands, to schedule a free repair. Sundance Spas and Jacuzzi Hot Tub are contacting all known purchasers directly.
Consumer Contact: Sundance Spas at 800-549-1502 from 7 a.m. to 4 p.m. PT Monday through Friday, email at TempSensor@jacuzzi.com for Jacuzzi brands and TempSensor@sundancespas.com for Sundance Spas brands or Sundance Spas online at www.sundancespas.com/en-us/recall.html or www.sundancespas.com and click on “Recall Information” at the bottom of the page for more information or Jacuzzi online at www.jacuzzi.com/en-us/recall.html or www.jacuzzi.com and click on “Recall Information” at the bottom of the page for more information.
Recall Details
Units: About 23,700 (In addition, about 5,400 were sold in Canada and about 40 were sold in Mexico)
Description: This recall involves Jacuzzi J-200, J-300, J-400, and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. The serial number can be entered into the recall links, www.sundancespas.com/en-us/recall.html or www.jacuzzi.com/en-us/recall.html, to identify hot tubs with the recalled sensor.
Incidents/Injuries: Sundance Spas has received 185 reports of inaccurate temperature readings. No injuries have been reported.
Sold at: Authorized Sundance Spas or Jacuzzi Hot Tubs dealers nationwide from July 2021 through December 2022 for between $6,500 and $30,000.
Importer: Sundance Spas Inc., (which also does business as Jacuzzi Hot Tubs), of Chino, Calif
Manufactured in: Mexico
Notes: Health Canada's Press release is available at:
Profeco's Press release is available at:https://recalls-rappels.canada.ca/en/alert-recall/sundance-spas-and-jacuzzi-hot-tubs-recalled-due-burn-hazard
Photos
Recalled Jacuzzi J-200, J-300, J-400 or J-500 collection hot tubs
Recalled Sundance Spa 680, 780, 880, or 980 series spas
Location of the model number and serial number inside the equipment bay of the hot tub
Fast Track Recall
About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
For lifesaving information:
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or a product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
Look up your spa using your serial number to see if your product is part of the recall:
How to Locate Your Serial Number