FAQ's

FAQ's

FAQ's

Hot Tub FAQ's

The Jacuzzi brothers received a Gold Medal Award for their invention – a new type of pump that drew water out of the ground more efficiently than any pump that came before it. They successfully revolutionized hydraulic pumps used for agriculture.

By the 1950's, the Jacuzzi brothers utilized their expertise in hydraulics to benefit a young family member stricken with painful rheumatoid arthritis. They created an aerating pump designed to be submerged in a bathtub to provide pain-relieving hydrotherapeutic treatments and pioneering the at-home hydrotherapy industry.

The J-300 Pump turned normal bathtubs into a relaxing and rejuvenating hydro-therapeutic home experience. The idea started a niche market and Jacuzzi became a household name thanks in part to an appearance on the show, Queen for a Day.

You’ll probably spend more on your daily cup of coffee. Hot tub costs can differ based on climate, model, and usage, but typical monthly electrical costs are in the $10 to $20 range. Plus, when you buy a hot tub that uses quality materials and the latest technology, you’ll save on maintenance, repairs, and energy costs in the long term.

Thanks to advanced water management and filtration systems, hot tub maintenance is easier than ever—routine tasks take just a few minutes a week. When we surveyed current owners about basic hot tub maintenance, nearly all of them said it was easy! Here’s a quick summary of how to maintain a hot tub:

Water: Check the chemical levels weekly with test strips and adjust them by adding the appropriate products per your owner’s manual—no chemistry expertise necessary. Drain and refills are only needed every 3–4 months, based on use.

Filter: Rinse and clean filters with a garden hose or filter flosser once per month. Replace as needed.

Cover: Use a cover to help keep your water warm and clean. It will protect your hot tub from debris and weather elements.


“Love our tub. It’s so easy to take care of!”

–Jenny, Winnipeg, MB, Canada

Not hard at all. You need to have a proper foundation and meet any electrical requirements. Your Jacuzzi® authorized dealer will walk you through the process and connect you with an expert to install your hot tub. See what to expect in the video below.

 

Here are a few things you can do to ensure installation and setup goes smoothly:

  • Check your HOA, city, and county rules and obtain any permits necessary.
  • Decide on a foundation that supports your hot tub, ensures proper drainage, and looks good.
  • Choose the perfect location, and remember to leave room for maintenance and entertaining.
  • Keep our Pre-Installation Checklist handy for reference.

Industry research shows that more than 76% of owners use their hot tub at least two times per week. Another survey found 98% of Jacuzzi® Brand hot tub owners would recommend purchasing one to their friends and family. Current owners will certainly tell you it’s worth it!

“This was a great buy, my whole family is enjoying it. Soon it will be filled with many friends and neighbors.”

–Dale, Hudsonville, MI

Bathroom FAQ's

Generally, the size of the bathing area in the bathroom will determine whether a 5-foot, 6-foot or corner bath is selected. If space is not an issue then other factors can be considered. Most consumers’ compare the features, performance, style, comfort and price of the various baths being evaluated.

When looking at a whirlpool bath you must establish the reference point, which is the suction cover. When standing directly in front of the bath the suction cover should be right beneath you. (The Mito™ is an exception to this rule. For this unit the suction cover will be across from you.) Having located the suction cover:

  • On an end-drain bath, the right hand or left hand designation refers to the location of the drain.
  • On an end-drain bath, the pump and motor location will be at the opposite end from the drain.
  • On a center-drain bath, the right hand or left hand designation refers to the pump and motor location.
  • An Authorized Jacuzzi Bath Dealer or Distributor can provide you with additional information for your particular application.

A general rule of thumb is that the water heater should be two-thirds the size of the water capacity of the bath. For example, a 60-gallon bath would require a 40-gallon water heater. This rough formula does not take into consideration other demands that might be placed on the water heater. We recommend that a plumber be consulted for your particular application.

Jacuzzi® Bath Collection baths are covered by limited lifetime warranties that apply to the bath and all factory installed components. A more detailed warranty explanation can be found on the warranties page. (Limitations and exclusions are referenced in the manual.)

View our list of current operating/installation instructions. Out-of-print operating/Installation Instructions can be obtained through one of our Master Parts Distributors.

Replacement parts and repair parts can be obtained through any one of our nine Master Parts Distributors.

In the event that servicing the pump/motor should become necessary, the access would facilitate this.

The model and serial number is located in three places:

  • On a label located on the back page of your Operating/Installation Instructions. (With the warranty information)
  • On a white label located on the bath vessel near the pump/motor.
  • On the shell under the suction cover. (Rectangular cover/filter inside of bath)

If you hear a clicking sound when you push the Magic Touch, the ground fault circuit interrupter, (GFCI) may be tripped. This is most likely located at your breaker panel but can be located at the pump/motor plug. Reset the breaker. If the motor still will not turn on, call your nearest Authorized Service Agent at 1-800-288-4002.