SmartTub® FAQs: Answers to common questions about the Jacuzzi® SmartTub® system

Is SmartTub® compatible with my Jacuzzi® Hot Tub?

The SmartTub® system is available on most new Jacuzzi® Hot Tubs and Jacuzzi® Swim Spas and may also be available as an aftermarket upgrade depending on the year and model of your spa. To confirm compatibility, check your model with your local authorized Jacuzzi® dealer.

If you’re purchasing a new Jacuzzi® Hot Tub, you’ll likely find that SmartTub® comes with it or can be added as an optional feature that is well worth the upgrade.

Does the SmartTub® system Use Wi-Fi or cellular?

One of the most common questions is whether the SmartTub® system connects via Wi-Fi. The answer is no—SmartTub® uses cellular technology, similar to how your mobile phone connects to a network. This choice ensures better reliability, especially in backyard or outdoor locations where Wi-Fi signals may be weak. Because it’s cellular, you don’t have to worry about Wi-Fi passwords, router resets, or signal drops. The system works as long as there’s cellular service available in your area.

Do I need a subscription for my SmartTub® system?

Yes, the SmartTub® system does require a subscription to access full functionality beyond the initial trial period. When you first activate your SmartTub® system, you’ll get one year of cellular service included for free. After the first year, you can renew your subscription through the SmartTub® app.

The subscription ensures that your spa stays connected via cellular service and continues to receive over-the-air updates, alerts, and remote control capabilities. Many owners find this to be a worthwhile investment for the convenience and insights it provides.

Is SmartTub® secure?

The Jacuzzi® brand has prioritized privacy and data protection with SmartTub®. Your data is encrypted, and your personal information is not shared without your consent. If you choose to enable dealer access, you’ll remain in control of what information is shared and for how long.

Plus, because it doesn’t rely on your home network, the cellular-based system offers an added layer of privacy and reduces the risk of network breaches.

Can I share access with my Jacuzzi® dealer for service support?

Yes, and this is one of the most helpful features. You can grant your authorized Jacuzzi® dealer limited access to your hot tub’s diagnostics through the SmartTub® system. This allows them to troubleshoot issues remotely, often saving you the inconvenience of an in-person visit or lengthy repair timeline.

Your dealer can only access the system with your permission, and you can revoke access at any time.

Can I control my spa with Alexa®?

Yes, if you have an Amazon Alexa®1-enabled device, you can link it with your SmartTub® app. You can also sync SmartTub® with Google Assistant1. This means you can control functions like temperature and lighting with simple voice commands. For example, you can say, “Alexa, set my hot tub temperature to 102 degrees.”

Voice control adds a layer of luxury and accessibility to your spa experience and can be especially convenient when your hands are full or wet.

Does SmartTub® work when I’m not home?

One of the biggest advantages of SmartTub® is the ability to stay connected to your spa even when you’re away. Whether you’re traveling or simply inside the house, you can monitor and control your hot tub from the SmartTub® app.

This is great if you’re heading home after a long day and want the spa warm and ready when you arrive. Or, if you’re on vacation, you can check to ensure your spa is in economy mode and running efficiently.

What happens if there’s a power outage or no cellular signal?

If your hot tub loses power or experiences an outage, the SmartTub® app will notify you as soon as it detects the change—provided there is a cellular signal once the power returns.

In areas with extremely limited or no cellular coverage, the system may not be able to function fully. Before purchasing or activating your subscription, it’s a good idea to confirm that your home is within a supported cellular network area. Your local Jacuzzi® dealer can help assess this.

How do I get started with SmartTub®?

Here’s how to get going:

1. Check compatibility–If you already own a Jacuzzi® Hot Tub, check with your dealer to see if your model supports SmartTub®.
2. Download the app–Go to the Apple App Store1 or Google Play Store1 and download the SmartTub® app.
3. Create an account–Set up your profile and follow the in-app instructions to pair with your spa.
4. Activate service–Your first year of cellular service is free. After that, you can renew directly in the app.
5. Explore features–Start adjusting your spa, setting reminders, and enjoying complete control anytime, anywhere.

Why should I choose Jacuzzi® SmartTub® over other smart spa systems?

The Jacuzzi® brand is one of the most trusted and innovative names in the spa industry, and the Jacuzzi® SmartTub® system reflects that legacy. The system is designed with a focus on reliability, ease of use, and premium service support.

When you choose SmartTub®, you’re selecting a smart platform that’s seamlessly integrated into your spa—not just a third-party add-on. You get better performance, better service options, and the confidence that your technology was designed specifically for your Jacuzzi® Hot Tub.

Owning a Jacuzzi® Hot Tub already elevates your wellness, relaxation, and connection with loved ones. But when you pair it with the SmartTub® system, you open the door to an even more innovative way to enjoy your investment.

With remote control, maintenance alerts, usage insights, and more, SmartTub® makes it easier than ever to care for your spa—and get the most out of every soak.

So whether you’re just getting started or ready to upgrade, the Jacuzzi® SmartTub® system is designed with your lifestyle in mind: effortless, connected, and deeply relaxing.

1Alexa, Google Assistant, Apple App Store, and Google Play Store are trademarks and registered trademarks of their respective owners.

Disclaimer: Jacuzzi® is a registered trademark of Jacuzzi Group. All rights reserved.

Medical Disclaimer: This information is not intended to prescribe a particular diagnosis or course of action. We are not medical professionals. Please consult your physician for health-related guidance.