SmartTub® FAQs: Answers to common questions about the Jacuzzi® SmartTub® system
10 Minute Read
If you’re exploring ways to simplify hot tub ownership and enjoy more peace of mind, the Jacuzzi® SmartTub® system may be the perfect upgrade for your spa experience. From easier maintenance to smart notifications and energy savings, SmartTub® offers a modern, intuitive, and easy way to stay connected to your hot tub—whether you’re at home or away.
This article will provide you with answers to some of the most frequently asked questions about the Jacuzzi® SmartTub® system. By the time you reach the end of this brief article, you’ll have a clear understanding of what the system is, how it works, and how it can enhance your Jacuzzi® Hot Tub experience.
What is the Jacuzzi® SmartTub® system?
The Jacuzzi® SmartTub® system is a smart technology designed specifically for your Jacuzzi® Hot Tub that allows you to monitor, control, and optimize your spa experience from anywhere. By connecting your hot tub to your smartphone via the SmartTub® app, you can manage features like temperature, jets, lighting, energy usage, and even schedule maintenance alerts or receive service notifications—all remotely, whether you are just steps away from your hot tub or hundreds of miles away.
You don’t need to be tech-savvy to use the SmartTub® system. The app is user-friendly and designed to make your hot tub ownership more straightforward and more enjoyable. Think of it as having a personal assistant for your hot tub—one that keeps you informed and in control 24/7.
How does the SmartTub® system work?
The SmartTub® system uses cellular technology to stay reliably connected, even in areas where your home’s wireless signal may not reach. Once your spa is equipped with SmartTub® and activated, you can download the SmartTub® app and sync your smartphone to your spa.
Through the app, you’ll be able to:
- Adjust the water temperature
- Start or stop jets and lights
- Lock or unlock the control panel
- Set up usage schedules
- Monitor energy consumption
- Get reminders and maintenance alerts
- Share remote access with your dealer for service support
This means you can warm up your spa before you even get home or check on your water temperature while you’re on vacation. These features add convenience and peace of mind to spa ownership.
What are the main benefits of the SmartTub® system?
You’ll enjoy a range of benefits when you use the SmartTub® system with your Jacuzzi® Hot Tub, such as:
- Remote control–Adjust your hot tub’s settings anytime, from anywhere.
- Maintenance alerts–Get reminders when it’s time to change filters, check water chemistry, or schedule a service.
- Energy monitoring–View energy usage data so you can run your spa more efficiently.
- Personalized insights–Track your spa usage and get recommendations to optimize performance.
- Dealer support–Authorize your dealer to monitor diagnostics and help resolve issues proactively.
- Voice command and wearable device compatibility–Use voice commands to control your hot tub, available in select markets, and even sync your wearable device so you can control your hot tub from your wrist.
- Easy updates–The system supports over-the-air software updates to ensure your hot tub is always current with the latest features.
What is the SmartTub® app?
The SmartTub® app enables you to remotely monitor and control your spa from anywhere in the world.
Where can I find my spa serial number for the SmartTub® app?
If your spa was manufactured with a SmartTub® module installed, you will have a QR code by your control panel with the serial number. If your spa was not manufactured with a SmartTub® module, you may want to get this information from the dealer you purchased your spa from.
Does the SmartTub® app offer a free trial?
Yes. The SmartTub® app offers customers a free trial (on new installations) to explore the app and verify if it fits their needs for monitoring and controlling the spa.
How long is my free trial?
For new SmartTub® modules, a free 6-month trial is included.
How do I reset my password?
To reset your password, open the SmartTub® app. You will see "Forgot your login details" under the blue login button. Click on that feature to send a reset email to the address you used during registration.
Does the SmartTub® module offer a Wi-Fi connection?
Yes. The 4th-generation SmartTub® module offers Wi-Fi connectivity. A subscription to the SmartTub® app is still required with a Wi-Fi connection.
How do I know if my SmartTub® module is Wi-Fi enabled?
The 4th-generation SmartTub® module has a white label on the front of it, compared to previous generations that had a dark blue label.
Do you have a SmartTub® app manual?
Yes. You can request a SmartTub® app user guide by emailing support@smarttub.net
How do I log out of the SmartTub® app?
Go to the Manage icon, then scroll down to the bottom to find the Log Out button.
Do I need a data plan if I’m on Wi-Fi?
Yes. Even if the SmartTub® module is connected to your home Wi-Fi network, a subscription to the SmartTub® app is required.
Can I have multiple accounts registered to my tub?
No. In the SmartTub® app, only one registered account per spa is allowed, though multiple people can log in using the same credentials.
The serial number was not found when pairing my spa.
This may occur with aftermarket installations. You can call 844-602-6066 (option 1) between 7 AM–4 PM Pacific Time, Monday–Friday, or email support@smarttub.net
I’m having trouble authorizing when pairing my spa.
This usually means another person is already registered under your spa’s serial number. Contact support@smarttub.net
I registered my spa for warranty and got the “Spa is off-line, asset already found” error.
This means your dealer has likely already registered your spa’s warranty. Simply try logging in to the SmartTub® app.
My SmartTub® shows “off-line” in the app.
Perform a power cycle and magnetic reset:
Power down your spa for two minutes at the breaker.
Power it back up.
Use a magnet over the reset area on the SmartTub® module, passing it back and forth until the lights briefly turn off and then back on.
This resets the connection between your module and the cloud server.
I can’t purchase through the SmartTub® app; I get an error at checkout.
You likely have a pending app update. Go to your device’s app store to check for updates. If none are pending, uninstall and reinstall the app before trying again.
I get an “Invalid multipass” error when purchasing.
Contact the service department for assistance. Call 844-602-6066 (option 1) or email support@smarttub.net
I’m getting a 4080 or 4081 error.
These communication errors indicate low or poor cellular connectivity between your SmartTub® module and the cloud server.
I’m getting errors when resetting reminders in the app.
Contact the service department for help at 844-602-6066 (option 1) or email support@smarttub.net
How can I reset my SmartTub® module?
Perform a power cycle and magnetic reset (same process as in question 15).
How do I change my email for the SmartTub® app?
Create a new user account in the SmartTub® app, then contact support to assist in transferring your spa registration.
Call 844-602-6066 (option 1) or email support@smarttub.net
Which subscription plan do I need?
The regular subscription is required for access to the app. If you’ve installed optional wireless sensors, you’ll need the enhanced plan.
How much is the subscription for the app?
1st, 2nd, and 3rd gen Cellular-only devices: $36 USD per year
4th gen Cellular + Wi-Fi devices: $50 USD per year
Both plans are billed annually, with multi-year options available.
Does my subscription automatically renew?
No. You’ll be notified starting 30 days before expiration when you log in, with an option to renew through the online store.
How do I know when my subscription expires?
Go to the Manage tab → Account Information → scroll to view your expiration date. The app also alerts you within 30 days of expiration.
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