Welcome to Oyster Pools & Hot Tubs, your trusted Jacuzzi® partner in Wales and the West. With over 45 years of expertise and the largest Jacuzzi® show site in the region, Oyster showcases an extensive range of hot tubs, swim spas, and infrared saunas.
As one of the UK’s longest-established Jacuzzi® dealerships, we combine industry-leading products with unbeatable service and a family-run approach, ensuring every customer feels supported from their very first visit. We’re open seven days a week, and our team is here to provide expert advice, professional installation, and ongoing care. Visit our multi-award-winning show site and speak to our specialists who will help you find the right fit for your home and lifestyle.
Welcome to Oyster Pools & Hot Tubs, your trusted Jacuzzi® partner in Wales and the West. With over 45 years of expertise and the largest Jacuzzi® show site in the region, Oyster showcases an extensive range of hot tubs, swim spas, and infrared saunas.
As the UK’s longest-established Jacuzzi® dealership, we combine industry-leading products with unbeatable service and a family-run approach, ensuring every customer feels supported from their very first visit. We’re open seven days a week, and our team is here to provide expert advice, professional installation, and ongoing care. Visit our multi-award-winning show site and speak to our specialists who will help you find the right fit for your home and lifestyle.
Family Values and Industry Expertise
For more than 45 years, our family business has helped thousands of customers bring wellness, relaxation, and fun into their homes – combining the most renowned products in the industry with personal service that puts our customers first. Our dedication to quality and service has been recognised many times over, including multiple national awards such as the prestigious Peter Geekie Award for Retail Excellence. These achievements reflect the care and attention we put into every customer relationship, and the pride we take in setting high standards across everything we do.
When you visit our showroom, you’ll find more than just products on display. You’ll meet a friendly, knowledgeable team who are here to listen, guide, and support you throughout your journey – from choosing the right Jacuzzi® hot tub, swim spa, or infrared sauna to enjoying its benefits for many years to come.
We look forward to welcoming you in-store.
For more than 45 years, our family business has helped thousands of customers bring wellness, relaxation, and fun into their homes – combining the most renowned products in the industry with personal service that puts our customers first. Our dedication to quality and service has been recognised many times over, including multiple national awards such as the prestigious Peter Geekie Award for Retail Excellence. These achievements reflect the care and attention we put into every customer relationship, and the pride we take in setting high standards across everything we do.
When you visit our showroom, you’ll find more than just products on display. You’ll meet a friendly, knowledgeable team who are here to listen, guide, and support you throughout your journey – from choosing the right Jacuzzi® hot tub, swim spa, or infrared sauna to enjoying its benefits for many years to come.
We look forward to welcoming you in-store.
Browse Jacuzzi® Products
Why Choose Oyster?
Experience You Can Trust
Oyster Pools & Hot Tubs is proud to be one of the UK’s longest-established suppliers of hot tubs & swim spas. Our Raglan showroom is home to the largest number of filled and working models in Wales and the West, giving you the chance to see, test, and compare products before making your choice. As a multi-award-winning business, we’re dedicated to combining world-class Jacuzzi® hot tubs, swim spas, and infrared saunas with personal service that makes every visit worthwhile.
Unbeatable Aftercare & Support
At Oyster, our promise to you extends long after installation. Our expert team is on hand to provide maintenance advice, servicing, and support when you need it. With decades of experience and countless happy customers, we’re committed to making sure you enjoy the benefits of your Jacuzzi® product for years to come. Strong customer reviews and repeat recommendations reflect the genuine care we bring to every relationship, ensuring you always feel confident and supported.
Industry-Leading Warranties
Every Jacuzzi® hot tub, swim spa, and infrared sauna at Oyster comes backed by comprehensive manufacturer warranties, giving you total peace of mind in your investment. Should you ever need assistance, our team is here to guide you through any warranty queries and ensure your product is cared for with approved parts and expert servicing. With this level of protection, you can relax knowing your wellness journey is supported now and well into the future.
Meet Our Team
Meet Our Team
Gareth Coote
Managing Director
Robert Ralph
Commercial Director
Kris Morgan
Operations Director
Sarah Coote
Customer Care
Laurent Delauney
Supply Chain Manager
Sue Howlett
Bookkeeper / Accounts
Justin Clarkson
Installation & Construction Supervisor
Conor Hamer
Sales Manager
Phillip Melville
Engineer Team Leader
Shay Keohane
Installer / Technician
Logan Hamer
Installer / Technician
Get in touch.
You can reach us by filling out the form below or contacting us by phone or email.
Contact Us
Showroom
Opening Hours
Monday to Friday: 9 am to 5 pm
Thursdays: until 8 pm by appointment
Saturday to Sunday: 10:30 am to 4:30 pm
Bank Holidays: 10:30 am to 4:30 pm
Frequently Asked Questions
When you visit Oyster Pools & Hot Tubs, you’ll be welcomed by a friendly, knowledgeable team with decades of experience. Our award-winning showroom in Raglan showcases the largest number of filled and working Jacuzzi® hot tubs and swim spas in Wales and the West, along with infrared saunas and accessories. No matter where you are in your decision-making, we’re here to offer honest advice and guidance at every stage.
You’ll find our showroom at Raglan Garden Centre in Monmouthshire, easily accessible with on-site parking available. Here you can explore a wide range of Jacuzzi® hot tubs, swim spas, and infrared saunas on display. Alongside the products, we offer expert advice, delivery and installation services, as well as chemicals and accessories from our retail shop – everything you need for simple, stress-free ownership.
No appointment is needed. We’re open seven days a week, and our team are always on hand to help. If you’d prefer a dedicated time, we also offer private appointments on Thursday evenings.
Absolutely. We’re happy to arrange private appointments where you can view and compare models in detail. This allows you to explore the features and benefits of Jacuzzi® products before making your decision.
Yes. Our experienced team will guide you from choosing the right model to planning your outdoor space. We can also recommend trusted trade partners to help ensure your installation goes smoothly.
We offer free, no-obligation site visits in our local area. We’ll check access, placement, and installation requirements to make sure everything is ready before your Jacuzzi® hot tub or swim spa is delivered.
Yes. Our specialist team will deliver and install your Jacuzzi® hot tub, swim spa, or infrared sauna and provide full training, so you feel confident using it from the start.
Yes, we have flexible finance options available to make owning a Jacuzzi® product more accessible. Visit our showroom or contact us for more details.
Yes. We stock a full range of pool and hot tub chemicals, spares, and accessories in our retail shop, and you can also order through the official online store at shop.jacuzzi.co.uk.
Our service doesn’t end once your Jacuzzi® product is installed. We provide professional maintenance, water care advice, and ongoing support to help you get the best from your hot tub, swim spa, or sauna for years to come. As a multi-award-winning dealership, we pride ourselves on offering genuine care and long-term customer support.
Brand Legacy
As an industry pioneer, Jacuzzi® sets the standard by which all hydrotherapy is measured.
Design & Quality
Engineered with premium materials for lasting performance and superior comfort.
Energy Efficiency
Innovative technology helps reduce energy use while maintaining optimal performance.
Infrared + Red Light Therapy
Breaking new ground once again with revolutionary patented well-being innovations.
SmartTub® System
Control and remotely monitor your hot tub or swim spa from your smartphone.
ClearRay® Technology
UV-C technology helps keep water clean while reducing chemical dependency.