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JACUZZI® JETTED BATH FREQUENLY ASKED QUESTIONS
WHIRLPOOL BATHS - Pre-Purchase Questions & Answers Q: How do I determine what size bath to purchase?A: Generally, the size of the bathing area in the bathroom will determine whether a 5-foot, 6-foot or corner bath is selected. If space is not an issue then other factors can be considered. Most consumers' compare the features, performance, style, comfort and price of the various baths being evaluated. Q: What is the difference between a right hand bath and a left hand bath? A: When looking at a whirlpool bath you must establish the reference point, which is the suction cover. When standing directly in front of the bath the suction cover should be right beneath you. (The Fresco™ and Mito™ are exceptions to this rule. For these two units the suction cover will be across from you.) Having located the suction cover:
Q: How do I determine the proper water heater size for a new whirlpool bath? A: A general rule of thumb is that the water heater should be two-thirds the size of the water capacity of the bath. For example, a 60-gallon bath would require a 40-gallon water heater. This rough formula does not take into consideration other demands that might be placed on the water heater. We recommend that a plumber be consulted for your particular application. Q: What type of warranty is included with a Jacuzzi® whirlpool bath? A: Our Comfort Collection baths have a 1-year warranty on the surface & equipment. Our Designer Collection baths have a 2-year warranty on the surface & equipment. A more detailed warranty explanation can be found in the respective Operating/Installation Instructions/Owner's Manual. (Limitations and exclusions are referenced in the manual.) Q: Where can I find a particular whirlpool bath I am interested in on display? A: Our designer showrooms, authorized bath dealers, and network of home center locations showcase various Jacuzzi Whirlpool Bath models. It is recommended that you contact the resellers located near you to find out which models they have on display. In order to locate a reseller please visit our dealer locator. WHIRLPOOL BATHS - Troubleshooting & Service Support Q: How can I obtain an Owner's Manual for a Jacuzzi® whirlpool bath?A: View our list of current operating/installation instructions. Out-of-print operating/Installation Instructions can be obtained through one of our Master Parts Distributors. Q: Can I call one of your Authorized Service Companies directly if warranty service is necessary? A: Yes, our network of authorized mechanical and finish companies can be contacted directly. They are pre-authorized to perform warranty service. View a current list of these Authorized Service Companies. Q: How can I obtain a replacement part for my whirlpool bath? A: A replacement part can be obtained through any one of our Authorized Service Agents, or through one of our nine Master Parts Distributors. Master Parts Distributor List
Q: Why is service access necessary? A: In the event that servicing the pump/motor should become necessary, the access would facilitate this. Q: How do I find the model and serial number of my bath? A: The model and serial number is located in three places:
Q: When I push the Magic Touch® I hear a clicking sound. What is wrong? A: If you hear a clicking sound when you push the Magic Touch, the ground fault circuit interrupter, (GFCI) may be tripped. This is most likely located at your breaker panel but can be located at the pump/motor plug. Reset the breaker. If the motor still will not turn on call your nearest Authorized Service Agent. Q: When I push the Magic Touch® the bath does not operate. What is wrong? A: Your Magic Touch switch is connected to the motor using flexible nylon tubing. Ensure that the tubing is connected to both the Magic Touch and the motor. If the motor still will not turn on call your nearest Authorized Service Agent. Q: My electronic control system will not respond. Is there a simple diagnostic procedure I can try? A: You can simply power down the system by either unplugging, or shutting off at the housebreaker panel. Power back up following these instructions:
Q: My Jacuzzi logo is cracked or damaged. Can I replace it? How do I remove the old logo and glue residue from the bath? A: Call our Customer Service department for a replacement logo at 800-288-4002.
Q: I understand that my bath has a heater installed on it. How does it work? A: Be certain that your heater is connected to a dedicated 115 volt, 15 amp GFCI protected circuit. The heater turns on when a vacuum switch senses water flow through the heater and the internal thermostat automatically senses the need for heat. The thermostat is set at the maximum temperature. The heater is designed to maintain the water temperature, not increase it. WHIRLPOOL BATHS - Use & Care Questions/Answers Q: Can I use bath additives such as: bubble bath, bath salts, and bath oils?A: Additives can be used to enhance your bathing experience.
Q: Is it necessary to clean the whirlpool system? A: To remove accumulations of bath residue from the whirlpool system, it is recommended that a whirlpool bath be purged at least twice a month. For best results, however, we recommend that you purge your whirlpool bath after each use using our exclusive two-part plumbing system cleaner made specifically for whirlpool baths. Systems Clean™ is available through an authorized Jacuzzi Whirlpool Bath Distributor or by calling us direct at 1-800-288-4002.
If you have followed the standard purging instructions above and still have an excess accumulation of bath residue:
(For additional information about water content, contact us for a copy of the Jacuzzi Water Quality Primer.) Q: Which cleaning product/s does Jacuzzi recommend that I use to clean the acrylic surface of my bath? A: In most cases, your bath can be cleaned using liquid soap and a soft cloth. If a stronger cleanser is needed, check the label to ensure that it is safe for use on acrylic surfaces. Q: What can be done about the minor scuffs and scratches that I noticed after my bath was installed? A: Your product is manufactured with a tough, durable acrylic surface. Minor scratches can be removed by wet sanding the area with 600 grit sand paper. Restore the gloss using a product called Meguires #10 Mirror Glaze or automotive paste wax. You may refer the service to one of our Authorized Finish Contractors. Q: How do I remove the protective labels, or glue residue from the labels, from the acrylic surface of my bath? A: Glue, paint, tar, or other difficult stains can be removed with paint thinner, turpentine, or isopropyl alcohol, (rubbing alcohol). It is recommended that you rinse off the surface with clean water after using any of these cleaners. |
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