Jacuzzi Blog

Helpful Reminders for National Water Safety Awareness Month


May is National Water Safety Awareness Month, a time to reflect on how to properly protect yourself and your loved ones while swimming or engaging in other water-related activities. With that in mind, here are some tips on how to stay safe in and around your Jacuzzi® Hot Tub:

Supervision

Likely the most important aspect of Water Safety Awareness Month is to make sure to always supervise any children that are in or around your Jacuzzi® Hot Tub. By leaving kids unattended while in your spa, you’re asking for trouble.

Education

A little bit of knowledge can go a long way, so it’s important to teach anyone who will be using your hot tub regularly about any potentially problematic areas, such as drains and filters. As a hot tub owner, you may also want to get certified in CPR in the unlikely event that you’ll need to use it.

Swim Lessons

Because of depth of a hot tub, it’s suggested that any children using the spa are able to swim. This will give you increased peace of mind when it comes to their safety.

Lock Your Spa

Having a spa cover is crucial, especially for owners of in-ground spas. That’s why all Jacuzzi® Brand hot tub covers come with a clip system, and all control panels have a lock mode. Refer to your Owner’s Manual for details on how the lock mechanism functions on your particular model.

Water safety is an important aspect of owning a Jacuzzi® Hot Tub, and these are just a few of the steps you can take to help protect those you love. Learn more about hot tub safety tips specifically for kids.

Can a Hot Tub Can Help Detox Your Body for Summer?

With summer right around the corner, now’s an ideal time to start rebooting your body to get rid of the sluggishness of winter. There is nothing more important than eating healthy and exercising, but your hot tub may also be able to help you “detox” and get ready for sunnier days. Here are some tips to get you started with an at-home detox session in your hot tub:

Before You Get In

Exfoliate.


Before stepping inside your Jacuzzi® Hot Tub, take a bath or shower and scrub your skin with a loofa or coarse washcloth. This exfoliation removes dead skin and helps your pores breathe.

During Your Soak

Heat. Sitting in the warm waters of a hot tub, your core temperature will rise and you’ll begin to sweat. This will flush any toxins from your body through your pores. 

Hydrate.


It’s important to drink plenty of water while in a hot tub to replenish your body’s fluids as you sweat.

Stretch. Your muscles will loosen and relax as they heat up, making your spa an ideal place to gently stretch any problem areas.

After You Get Out

Cleanse. By taking a quick, cool shower after each session in your hot tub, you can rinse off any impurities that have worked their way to your skin’s surface in the form of sweat.

Engage in a detox session at the beginning of summer, if not a few times a week year-round, to help your body stay healthy and functioning its best.

If you’re curious about other health benefits provided by spas, read more about the seven ailments that Jacuzzi® Hot Tubs can alleviate.

Body Part Series: Best Seats and Jets for Your Legs

From heels to hamstrings and calves to quadriceps, our legs are home to the largest and most-used muscles in the human body. And as they’re literally responsible for carrying us through life, legs are also among the most burdened body parts on a day-to-day basis. Fortunately, Jacuzzi® Hot Tubs have seats and jets that were engineered especially to increase circulation and alleviate aches in the lower extremities.

Whether you’re presently experiencing leg pain that you’d like to address, or if you simply want to give your legs a luxurious and well-deserved hydrotherapy experience, these seats and jets are here to help.

PowerPro® FX Small Jets

JHT_PowerPro_FX_SMALL_Jet_2100x1822_300_CMYK

Relieve cramped calves, hurting heels, and achy arches thanks to this surprisingly intense jet that exclusively addresses acute areas below the waist.

Available in the J-300™, J-LX™  and J-400™ Collections 

PowerPro® FX Jets

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This jet emanates a steady, circular stream of air and water designed to target smaller muscle groups in the legs, including the tissue on the back of the knees and other tension points near your joints.

Available in the J-LX®, J-300™ and J-400™ Collections

PowerPro® BX Jets

JHT_PowerPro_BX_Jet_2100x1822_300_CMYK

This jet’s 50/50 air-to-water ratio a features a “bubbling” effect designed to address undesirable discomfort in the calves and surrounding areas.

Exclusively available in the J-300™ Collection

If you’re experiencing pain in your legs, a seat with any of these jets could be just what you need. There are also seats and jets that specifically target your hips and wrists if those areas need attention, too.

Visit your local Jacuzzi® Hot Tub Dealer and schedule a wet test today.

Body Part Series: Best Seats and Jets for Your Hips and Wrists

Hips and wrists are two of the most used—and most crucial—areas of the body. If not properly cared for, the effects of gravity can wreak havoc on the hips, while repetitive motion can ravage the wrists. By caring for these important areas with occasional hydromassage sessions, you can maintain full range of motion and alleviate any symptoms you might be experiencing.

If your hips or wrists are causing you pain, these jets and seats are here to help make your discomfort disappear.

PowerPro® FX Directional Jets

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These stress-soothing jets assist in melting away tension by boosting blood flow in the region around the hips. The directional nature of these jets lets you pinpoint any part of the hip area that’s causing you pain, no matter the size or shape of your body frame.

Available exclusively in the J-500™ Collection

PowerPro® PX Jets

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These potent jets come in pairs and emit an intense hydromassage that homes in on the vital muscles groups in the hands and wrists. Ideal for desk jockeys, these jets provide the perfect means to counteract the damaging effects of carpal tunnel syndrome and other repetitive motion disorders. In addition, the force of the jets’ flow can be regulated, allowing you to find the perfect amount of pulsating pressure.

Exclusively available in theJ-500™, J-400™, J-LX® and J-300™ Collections 

Whether you’re already experiencing hip or wrist pain, or if you just want to prevent potential pain that might occur down the road, the PowerPro® FX Directional Jets and PowerPro® PX Jets might be exactly what you’re looking for. Find out for yourself by scheduling a wet test at your local Jacuzzi® Hot Tub Dealer today.

Body Part Series: Best Seats and Jets for Your Neck

As the all-important connector between the brain and the body, the neck plays an invaluable role in our physical health. And with 1 in 10 adults suffering daily from some degree of neck discomfort, it goes without saying that this is one body part that shouldn’t be neglected.

Whether you’re seeking to alleviate your own pain in the neck, or if you want to take preventative measures to avoid such aches, these seats and jets will help keep your neck loose and limber.

FX ROTATIONAL SEAT

By utilizing two distinct types of spinning PowerPro® Jets, the FX Rotational seat helps relieve knots in muscles and offers increased relaxation and stimulation by targeting neck and shoulder tissue.

Exclusively available in the J-400™ Collection

PROAIR® LOUNGE SEAT

J-300™ Collection Therapy Seat

The ProAir® lounge seat eases tension by targeting a broad area of minor muscle groups in the neck and back, instilling a tingling sensation that travels upward from the shoulders, through the neck and head.

Exclusively available in the J-300™ Collection

 

POWERPRO® THERAPY SEAT

By focusing four adjustable PowerPro® Jets along the shoulders, upper back, and neck, the PowerPro® Therapy Seat offers a top-of-the-line Swedish-style massage designed to pinpoint problematic areas and relieve pain and tension.

Exclusively available in the J-300™ Collection

FX-12 THERAPY SEAT

The spiral action jets in this seat concentrate their force on the neck and back, and give users the ability to tweak the pressure their preferred degree, resulting in a fully customizable, tension-relieving therapy session.

Exclusively available in the J-400™ and J-500™ Collections

RX THERAPY SEAT™

RX seat

Existing at the intersection of exceptional quality and precision performance, the RX Therapy Seat™ harnesses the strength of a PowerPro® NX2 jet to deliver an intense stream of water to concentrate on the neck’s many muscle groups.

Exclusively available in the J-LX® and J-400™ Collection, and in an upgraded version of the J-500™ Collection

There are plenty of options for individuals seeking to assuage or avoid any amount of neck pain. Visit your local Jacuzzi® Hot Tub dealer to experience these seats yourself.

3 Big Trends This Year in the Hot Tub Industry

From daring designs to integrations with the latest smartphones, the hot tub industry continues to innovate. Here are a few new hot tub trends that are picking up steam in 2015.

Greater Emphasis on Design

J-500 installation

 

As the jets and pumps in today’s top hot tubs continue to grow more precise and powerful, exteriors are also evolving with a finer focus on sleek styles and cutting-edge design elements. This trend is best exemplified in the Jacuzzi® J-500™ and J-LX™ Collections, each of which draw inspiration from the finest modern furniture and appliances available. Suitable enough to be situated as the centerpiece of your backyard or outdoor area, contemporary hot tubs can also complement your home’s curb appeal with warm shades of wood and other attractive skirting options.

The Rise of Swim Spas

Serving as a singular solution for those who wish to work out in the water while also reaping the many benefits of hydrotherapy, swim spas are enjoying a recent rise in popularity. The versatility of these aquatic exercise stations allow them to be installed either above or below ground, without requiring the permits normally necessary for full-size pools. Swim spas offer an abundance of exercise options, including swimming, rowing, and jogging among many others. Plus, the resistance provided by water is twice as effective as weights, while also being gentler on joints.

Technological Enhancements

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Electronics and the Internet continue to influence nearly every aspect modern life, and hot tubs are no exception. This is especially true in the Jacuzzi® J-500™ Collection, which, aside from featuring the industry’s first full-color glass control panel, also offers an accompanying mobile app. The Jacuzzi® ProTouch™ Control Panel employs Wi-Fi and Bluetooth® technologies to pair with the ProLink™ app (available Spring 2015), putting the pinnacle of performance in your pocket. With the ProLink™ app, users can remotely operate and monitor their hot tubs, and even receive maintenance notifications to assist in the upkeep of your investment.

With everything from visionary designs to advanced electronics, the hot tub industry is keeping pace with the most advanced markets, and the products are becoming lifestyle essentials. Contact your local Jacuzzi® Dealership to wet test one of the latest models today.

Jacuzzi Expert Q&A: Erica Moir

Last month we introduced you to our series featuring Jacuzzi employees and their answers to top questions. Our first employee spotlight was focused on Larry Ovalle, Director of Product Marketing, Hot Tubs, and this time around we have someone new for you to meet. We’d like to introduce you to Erica Moir, Vice President of Marketing and New Product Development for Bath.

Erica_Moir headshot 

Q: How long have you worked at Jacuzzi?

Erica Moir (EM): I’ve been with Jacuzzi for more than 10 years as Vice President for New Product Development and Design, as well as Vice President of Design and Development in both the spa and bath divisions.

Q: Can you give us a quick explanation of what you do on a day-to-day basis?

EM: My main focus is to define the broad scope of the Jacuzzi® Luxury Bath product line. By attending global shows, I stay abreast of evolving consumer expectations and keep a finger on the pulse of design trends. Trend research also involves looking outside of our industry for inspiration in launching new products that will complement our current product lines.

Q: What is so special about Jacuzzi® Brand jets?

EM: Jacuzzi® Jets are exclusive. We have been developing hydromassage jets since the invention of our original J-300™ Pump in 1956. Our PowerPro® Jet systems exploit the Venturi Principle to deliver what we call Jacuzzi® Aqualibrium™—the perfect mix of air and water.

Q: If a hot tub or bathtub has more jets than another one, does that mean it’s a better model?

EM: More jets do not equal a better hydromassage. We put a lot of thought and effort into positioning our fully adjustable jets in the right locations.

Q: Why is Jacuzzi® Brand hydromassage better than competitors?

EM: At Jacuzzi, hydrotherapy and hydromassage are what makes us who we are; and that’s why we are committed to raising the bar when it comes to performance.  We continue to advance our highly engineered jets as well as develop other innovative water experiences. Wellness will eternally define the Jacuzzi® Brand.

Q: What is the most popular bathtub style?

EM: Our bathtubs are available by experience: Salon® Spa, Pure Air®, Whirlpool and Soaking. Whirlpool continues to be our signature product. We’ve also noticed a rising trend in freestanding bathtub designs and continue to expand our offering in this space.

Q: Do you have any new bathtub models that you’re excited about introducing?

EM: Starting this spring, we plan on launching several new models, some of which will expand our current product lines, and others that will introduce new product lines to the Jacuzzi® Luxury Bath portfolio.

Q: What are your goals for 2015?

EM: Last year we successfully launched eight new products, and we plan to be just as productive this year.

Q: What is the one thing you think is most important for customers to know?

EM: We believe that the experience of hydrotherapy can not only be improved, but perfected. We know your time is precious; we want the “escape” you find in our products to be an amazing one.

About Erica Moir

With a strong background in product and category knowledge, Erica has worked at Jacuzzi in several key product roles over the past 15 years, both in the Spa and Bath Divisions. She earned two bachelor’s degrees from Fanshawe College and the University of Windsor.

Stay tuned…next month we’ll have another Q&A with a Jacuzzi expert!

Spring Cleaning Your Hot Tub

Your Jacuzzi® Hot Tub helps you take great care of your body, so it goes without saying that it should be well maintained, too. As the spring-cleaning season approaches, don’t forget to include your hot tub on your To Do list. Here’s a checklist of what we recommend tidying up in the next few months in regards to your spa and its accoutrements:

Clean the Cover

Your hot tub cover is exposed to the elements year-round, and as such needs occasional care. A cleaning every month (not just every spring!) will keep your cover looking good and help it last longer. First use a nonabrasive cleaner like Jacuzzi® Cover Conditioner, then wipe the cover down with a damp cloth or sponge before rinsing with warm water. Got extra grime? Allow the cleaner to work its magic for a few extra minutes before wiping it down.

Check Filters

Spraying off your hot tub’s filters each week is a great habit to get into, but a faucet or hose can’t completely rid your filter of dirt and debris. This April, replace your filter if you haven’t done so. If you’re recently replaced your filter, now’s a good time to give your filter a dip in a Filter Cleaner to really clear it out. In general, we recommend that filters receive this overnight treatment monthly, but be sure to check your filter instruction manual before soaking your filters; some varieties should not be soaked due to risk of disintegration.

Clean Pillows

The cleaner that you use to sanitize the shell of your Jacuzzi® Hot Tub can also be used to clean any pillows you might have. When cleaning your pillows with a water-filled hot tub, spray the cleaner onto a cloth rather than directly onto the pillow. Wipe the pillow gently with the rag, then wipe again with a fresh wet rag.

Clean Steps

If you have single- or double-steps leading up to your hot tub—whether they’re plastic, mahogany, teak or synthetic wood—it’s important to keep them clean. Wipe the steps down with a damp cloth after every few hot tub sessions and give them a good scrub this spring.

Drain and refill your water

Get into the habit of draining and refilling your hot tub water every three to four months, or more depending upon usage. In other words, this task should definitely make it on your spring-cleaning list! First completely drain the water, then wipe the tub’s surface with a damp cloth or all-purpose cleaner. Carefully inspect your spa for wear and tear before using a hose with an attached filter to refill the tub. Be sure to take your time balancing chemicals based on directions on the bottle.

This spring, set aside some time to make sure your spa is spic and span. You’ll keep your Jacuzzi® Hot Tub running smoothly for years to come by regularly maintaining its exterior and accessories. You can find Jacuzzi® Brand hot tub cleaning products at your local dealership. Just remember to explicitly follow all instructions included with any cleansers you use!

Read more about hot tub maintenance tips.

In-Ground vs. Portable Hot Tubs

Though it’s far less of an undertaking than installing a pool, preparing for a backyard hot tub still deserves serious consideration. After deciding to welcome a hot tub into your world, one of the first decisions you’ll be confronted with is whether to go with a built-in or portable hot tub. Each style has its own appeal and advantages. Here is a quick summary of the benefits of each:

Versatility

Portable hot tubs are designed to fit well in a variety of settings, from your patio or yard to an indoor space. They can also be sunk into ground, built into a deck, or remain above ground. And, when it comes to equipment, it’s built directly into the portable spa and doesn’t need a separate location in your yard.

In-ground hot tubs are very versatile because you can choose the shape and size. They can be added as a dramatic landscape effect, or as a hidden retreat that seamlessly blends in with your yard. Just keep in mind you’ll need an extra spot for equipment.

Advanced Hydrotherapy

Portable hot tubs often offer highly-specialized and specifically-placed jets, ergonomic seating options to accommodate individuals of various heights, and lounge seating options. Overall, it’s easier to target specific body parts for hydrotherapy with portable hot tubs.

In-ground hot tubs use basic, standard jets that are typically single sized. You can choose the placement of the jets, but the types of massage produced by the jets aren’t as varied as with portable spas.

Ease of Maintenance

Advancements in portable hot tub filtration make it easy to maintain and care for water. Covers are also frequently included for purchasers of portable hot tubs, helping to keep the water cleaner longer, as well as maintain the water temperature when not in use. The acrylic shells of portable hot tubs are more comfortable (gentler on skin and swimsuits) than the materials used for in-ground spas and easier to clean. Portable spas also have a quick-drain feature and overall come equipped with long warranties.

In-ground hot tubs require the same amount of maintenance as portables in regard to balancing the water chemicals, but can be more difficult to clean. One perk is that if your in-ground hot tub is connected to an in-ground pool, you do not have to drain it. This could potentially reduce maintenance (although you are adding the maintenance of a pool!).

We hope this article has helped explain the differences of in-ground and portable hot tubs, so you can easily decide which type is best for your family. If you’d like to check out your options for portable hot tubs in person, click here to find the Jacuzzi dealership near you.

Why Jacuzzi® Genuine Parts and Accessories?

Jacuzzi® Genuine Parts and Accessories are crafted for a precision fit and manufactured to the industry’s highest standards. Jacuzzi® Genuine Parts and Jacuzzi® Genuine Accessories are designed to keep your hot tub looking—and operating—like the first day it arrived at your home. Here are some reasons to always purchase Jacuzzi® Genuine Parts and Accessories:

Jacuzzi® Genuine Parts

Jacuzzi® Genuine Parts are considered internal components necessary for your hot tub to function. Pumps, flow switches, temperature sensors, heaters, and more all fall under the Jacuzzi® Genuine Parts category.

  • A Perfect Fit –Jacuzzi® Genuine Parts are not only backed by a warranty that is easy to use, but are also designed to retrofit your Jacuzzi® Hot Tub, regardless of the year your model was made. This also means your hot tub is updated with the latest in technology and innovation, giving your hot tub longevity without having to give up the hot tub you love.
  • Genuine Parts Promise – Jacuzzi® Genuine Parts are available from authorized dealers and maintain reliability for years to come, thanks to an industry-leading warranty. And, when installed by trained and certified Jacuzzi® Authorized Technicians, you have the peace of mind knowing that your Jacuzzi® Genuine Parts are being installed properly.

Jacuzzi® Genuine Accessories

Jacuzzi® Genuine Accessories include components that are ideal to have, but can function for short periods of time between uses if necessary.  Hot tub covers that protect your water from debris, replacement bulbs for your CLEARRAY® Water Purification System, replacement pillows, replacement filters, and more all fall under this category.

CLEARRAY illustration

  • Premier Protection – From sleek, circular covers to models outfitted with metallic security locks, Jacuzzi® Spa Covers and Cover Lifts fit like a glove and offer an ideal solution for keeping your investment in first-class condition. Covers and lifts come in a variety of colors, giving you the freedom to choose whichever one best complements your yard. The attractive overlays add an appealing form of protection to your purchase, without detracting from your hot tub’s aesthetics.
  • Keep Your Water Clean – Whether you’re replacing your filters, CLEARRAY® Bulbs, or water care products, ensure your Jacuzzi® Hot Tub operates at peak performance longer with genuine Jacuzzi® Brand accessories.
  • Customize Your Experience – From a floating remote to lighted hot tub steps, genuine Jacuzzi® Accessories add function and personality to your yard, and enhance your spa experience.
  • Risk of Using Generic Parts & Accessories – Using generic parts and accessories in your Jacuzzi® Hot Tub can potentially void your warranty. Whenever possible, use Jacuzzi® Genuine Parts and Accessories to avoid inexactitudes that may irreparably damage your hot tub.

Genuine Parts

Whenever you’re in the market for products to maintain or upgrade your hot tub, purchase Jacuzzi® Genuine Parts and Accessories for guaranteed comfort and additional peace of mind.

Jacuzzi® Hot Tubs Announces the 2014 Dealer Awards

Annual award recipients presented at the 2015 Jacuzzi® Dealer Conference

Chino Hills, CA (April 3, 2015) – Jacuzzi® Hot Tubs, the industry’s leading hot tub brand, announced their 2014 Dealer Award winners, presented to the recipient at the 2015 Jacuzzi® Dealer Conference in Anaheim, California earlier this year. Recipients included Dealer of the Year Award winner Allstate Home Leisure, Hall of Fame Award winner Brad Cox with Paradise Valley Spas, and Best New Jacuzzi® Dealer of the Year Jacuzzi Hot Tubs of Portland.

2014 Dealer of the Year Award – Allstate Home Leisure

The prestigious 2014 Dealer of the Year Award was presented to Allstate Home Leisure, with locations in Ann Arbor, Livonia and Novi in Michigan. The Dealer of the Year Award recipient is awarded with consideration for key attributes such as outstanding customer service, collaborative marketing efforts, promotions and publicity representing great ambassadorship for the brand, leadership in the market, exceptional sales growth and more.

2014 Hall of Fame Award – Brad Cox, Paradise Valley Spas

This year, the 2014 Hall of Fame Award was presented to Brad Cox at Paradise Valley Spas, located in the Bay Area near San Francisco, California. Focusing on offering the best hot tubs and hot tub products in the industry, Paradise Valley Spas prides themselves on providing the best customer service experience anywhere. The Hall of Fame Award is selected based on 10 or more years of experience with the Jacuzzi® Brand, professional and positive representation of the hot tub industry, promotion of the benefits of hot tub ownership, partnership, proven ambassadorship for the Jacuzzi® Brand and is a measureable leader in the market.

2014 Best New Jacuzzi® Dealer of the Year – Jacuzzi Hot Tubs of Portland

At the 2015 Jacuzzi® Dealer Conference, Jacuzzi Hot Tubs of Portland earned the 2014 Best New Jacuzzi® Dealer of the Year award based on volume of Jacuzzi Brand sales in the United States during the first year the dealership has offered Jacuzzi® Brand Hot Tubs. With an emphasis on offering products that improve the quality of life for any lifestyle and budget, Jacuzzi Hot Tubs of Portland is part of the Oregon Hot Tub family of stores.

About Jacuzzi® Hot Tubs

Jacuzzi Hot Tubs is committed to creating products that focus on health and wellbeing through Jacuzzi® Aqualibrium™ — the perfect mix of air and water. Backed by nearly 60 years of product engineering, every Jacuzzi® Hot Tub is designed around the purposeful placement of our exclusive PowerPro® Jets and delivers an unrivaled hydromassage only available from the Jacuzzi® Brand. For more information, visit www.jacuzzi.com or contact us at 1-866-234-7727.

About Allstate Home Leisure

Allstate Home Leisure is located in South East Michigan with four locations. Selling hot tubs, billiards, pools, patio and fireplaces since 1993, the company continues to focus on putting the best group of customer advocates together for sales, service and delivery and continually improving customer experience. To learn more about Allstate Home Leisure, please visit http://www.homeleisure.com.

About Paradise Valley Spas

With eight locations serving the entire San Francisco Bay Area, Paradise Valley Spas offers Jacuzzi® Brand Hot Tubs and Sundance Spas®. Established in 1985, this Northern California hot tub store focuses on giving every customer the best customer service experience and offering the best line of spas and spa products in the industry. To learn more about Paradise Valley Spas, please visit www.sfspas.com.

About Jacuzzi Hot Tubs of Portland

Located in Portland Oregon, Jacuzzi Hot Tubs of Portland offers hot tubs, swim spas, saunas, Big Green Egg Grills, massage chairs, water care chemicals and products and accessories. As part of the Oregon Hot Tub family founded in 1979, you can learn more about Jacuzzi Hot Tubs of Portland at www.jacuzzihottubsportland.com, www.facebook.com/jacuzzihottubsportland, or www.oregonhottub.com.

Jacuzzi Dealer Q&A: Jay Gavin, Aqua Paradise

In tandem with our Jacuzzi Expert blog series, we’re also interviewing Jacuzzi® Dealers to get their perspective on the company’s products and customers. As a current or potential customer, these conversations will hopefully help you get to know the dealers, as well as give you practical information from the “people on the ground.”

For the first installment, we interviewed Jay Gavin from Aqua Paradise, a Jacuzzi® Hot Tub dealer with two locations in San Diego, Calif.

Q: What are the most popular questions customers ask at your dealership?

Jay Gavin (JG): The first thing customers want to know is “How much?” More than ever, people are shopping with their wallets rather than their wishes. Maintenance is also a major topic of discussion: How do I take care of the spa? Do you have salt? Do I have to use chlorine? How often do I drain it? How is the electrical set up? These all make sense to ask, and we’re happy to provide answers.

Q: What brings customers into your dealership?
(JG):
Many people are looking for something fun to add to their backyard—something the whole family will enjoy. Also, we get a lot of customers looking to alleviate pain and discomfort in specific body parts. Whether it’s a neck injury or knee surgery, they want a way to feel better at home. And whenever we have a new model, we get customers coming in to check it out. For example, the J-500™ Collection and the J-LX® Collection are new and exciting, and they bring people in the door who are curious about them.

Q: What are the primary challenges that consumers face when deciding which Jacuzzi® Hot Tub to purchase?

(JG): Direction is a biggest challenge. You don’t always know where to start. The website helps, even if people don’t know the price. We usually start with size and budget, and then discuss seating arrangement to help you narrow down their options.

Q: What distinguishes your dealership from local competition?

(JG): At our dealership, the focus is not on selling, but on relationship building. We treat you the same as we treat our friends. We want to make sure you’re having fun and communicating with us. The Jacuzzi® Brand is also a big thing that sets us apart. The jetting story is one of the most important factors, as is the size of the manufacturer and their ability to support their dealers.

Q: What trends did you notice in 2014? Do you have any predictions for 2015?

(JG): We continue to hear a lot about swim spas, and I think we will continue to see more and more interest in the patio-sized spa. I also think more and more dealers will start turning to e-commerce.

Overall, it seems like more people than ever buy for the benefits of hydrotherapy and less for entertainment. That said, there is a trend of more people wanting style from their hot tubs. They want it to blend into their backyard.

Q: Regarding hot tub installation, is there anything that you hand out or recommend?

(JG): We don’t just hand out an electrical schematic, but we give you an actual picture of what the electrical connections should look like when complete in case your electrician needs a reference. We also remind you about service access. It’s amazing how many people decide down the road to build something around their spa, and don’t leave access for service.

Q: Step by step, what can a customer expect when they arrive at your dealership?

(JG): First we’ll learn about how a customer plans to use their hot tub and have them sit in a few models to find the perfect fit.

Next up is a discussion about budget. Once we have a general idea about their price range, we should have two spas to talk about.

Then we’ll make sure that you know what needs to be done as far as electrical access is concerned. We’ll also schedule a pre-installation inspection and provide electrical, concrete, landscaping, or deck referrals as needed.

On delivery day your Jacuzzi® Hot Tub will be delivered and a technician will conduct the setup, which consists of installing the cover lifter, filling the spa, and making sure all of the settings are properly programmed. Lastly, we do an orientation on water care and spa controls to make sure you are comfortable with your new Jacuzzi® Hot Tub. You can contact us if you ever have any questions about water care, hot tub maintenance or more; our relationship with our customers last long after your hot tub is delivered.

About Jay Gavin:

Jay_Gavin

Jay is a 13-year veteran of the hot tub industry. His experience ranges from field work doing service and repairs to handling in-store duties with sales and marketing.  In 2010, Jay also opened Aqua Paradise with locations in San Diego and Carlsbad, CA.  Both showrooms specialize in Jacuzzi® Brand Hot Tubs and have been recipients of Jacuzzi’s Customer Service Excellence Award every year in business.  In 2013 and 2014, Aqua Paradise was also the recipient of Jacuzzi’s Silver Medallion Award, placing them among top Jacuzzi dealers in the world.

Jay can be reached either 858-675-7727 or at Info@JacuzziOfNorthCounty.com.

Check back soon for the next installment in our series of interviews with Jacuzzi® Hot Tub dealers.

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