First Time Buyer’s FAQ

WHAT DO I NEED TO KNOW? A FIRST TIME HOT TUB BUYER’S FAQ

Buying a hot tub isn’t something you do every day, which is why many first time buyers experience some confusion when it comes to making such a big purchase. The good news is that finding the right hot tub for you and your family isn’t as difficult as you think. Here’s a list of some frequently-asked questions from first-time hot tub buyers to help put to rest some common worries about hot tub ownership.

  1. Are hot tub owners generally satisfied with their purchase? Most people find that a hot tub increases their quality of life- better relaxation, communication, and other health benefits. The only time we see people shy away from buying a second hot tub is based on a poor experience with a low quality, low reputation brand. A recent post-purchase survey shows that 97% of Jacuzzi® brand hot tub buyers say they would buy the same product again, and 98% of owners say they would recommend purchasing one to their friends and family.
  2. How much should I expect to spend on a hot tub? Hot tubs come in a huge range of prices, all of which reflect the various features, materials and workmanship. While going with a cheaper hot tub may seem enticing up front, you may find that the less efficient insulation, pumps, heaters and energy usage end up costing more in the long run. Plus, the shorter warranty periods that come with many of the cheaper hot tubs usually translate into much higher repair costs. Expect to spend at least 5,000 on a good quality, but low feature tub, and depending on what features are important to you, from 5,000 to 15,000 for the top of the line hot tub with all the amenities.
  3. Will I use my hot tub enough to justify purchasing it? Based on experience, we find that several factors influence usage: the quality of the tub and the ease of use, your personal preferences, and even the amount of distance from your home to your hot tub. Industry-wide Research shows that over 76% of hot tub owners use them at least two times or more per week. When you consider that hot tubs can be used year-round, regardless of where you live, it becomes pretty clear why most hot tub owners view their purchase as more than justified.
  4. How difficult are hot tubs to install? Hot tub installation is far easier than most first-time buyers think. You need to have a proper foundation, which can be concrete, slab, a reinforced deck, or even spa pads (a click-lock system that allows you to move a tub anywhere relatively flat). You also need to have the proper electrical, which can be done via your local electrician. (Your dealer is happy to help you). Some tubs, called “plug and play”- do not need any additional electrical work. However, it is important to note that plug and play tubs must be small by nature, since they do not get the same amount of power.
  5. How easy are hot tubs to maintain? With advanced built-in filtration and water purification systems, hot tub maintenance is easier than ever. In fact, when asked about basic hot tub maintenance, 90% of owners surveyed said they did not find it difficult. Only 1% of respondents indicated significant difficulties.
  6. What is the average cost of hot tub maintenance? You’ll probably spend more on your daily cup of coffee than you will running your hot tub. Though costs will vary based on usage, climate, and model selected, typical monthly electrical costs run in the $10-20 range. Low quality tubs can run over $50 a month due to poor insulation and low efficiency.
  7. Do more jets provide a better hot tub experience? The number of jets in a hot tub isn’t a good predictor of a hot tub’s effectiveness. Having the right jets, at the right strength, in the right places, will impact the quality of the massage experience much more than sheer numbers. Jets should be fully adjustable, targeted to specific muscle groups, and designed to massage those muscle groups in the most effective manner. Just like a good masseuse will use different techniques on different muscles, hot tub jets are not one size fits all.
  8. Is more horsepower better? A high horsepower rating can sound appealing, but if not properly combined with the right jets, plumbing, and flow control, it can be misleading. A lower horsepower pump in a more efficient hot tub will produce just as much jet power as a higher horsepower pump, and do so using less energy. In the end, it’s the massage experience which really counts, so we encourage you to test it for yourself.
  9. How can I make sure I’m working with a quality dealer? We recommend researching the reputation of your dealer beforehand to make sure it’s one you can trust. Whether during the initial wet test or while performing maintenance down the road, your dealer is there to answer all of your questions. Reliable dealers will offer a pressure-free sales experience, discuss warranties in depth and vouch for both quality maintenance and customer service in the years to come.
  10. How do I know I’ve made the right decision when it comes to product quality? A good warranty is critical to making sure your investment is well-protected, but it’s also only as good as the company’s ability to stand behind it. It is essential to read the fine print to check that they cover what they claim.

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